| A témához tartozó oldalak: < [1 2] | Email attachments are arriving as .dat files Téma indítója: Patricia Lane
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Endre Both 
Németország
Local time: 07:52
angol - német
| Antivirus software interfering? | Mar 21, 2009 |
Gerard de Noord wrote:
Maybe the ZIP file will get renamed but the contents of the ZIP should stay the same.
That's a great workaround (though if the extension gets garbled too, you have to know what you've got is a ZIP file to begin with).
Maybe there is AV software interfering at either end of the communication? AV packages now customarily scan incoming and/or outgoing messages.
Endre
| | | | Anja Weggel
Local time: 07:52
Tag (2007 óta)
angol - német
I'm afraid I have that problem every once in a while too. My best guess is that the e-mail programmes somehow do not "talk" to each other correctly. When I forward that file to my web-based address and pick it up in the web, it sometimes works too.
However, so far it always worked when the file was zipped. So the best workaround is indeed to ask your customer to zip all the files. That usually works.
| | | | Patricia Lane
Franciaország
Local time: 07:52
francia - angol
+ ...
TÉMAINDÍTÓ
Thanks for all your input, folks.
@Sergei:
The body of the email message, as I said before, is just fine. It is in HTML and arrives on my end in perfect order. It is the attachment that goes way off. Thank you for the offer of forwarding you the email, but I am afraid I cannot do that in this case.
@Anja:
I'll ask the client to try that (and hope they won't grump), but I have received a couple of PMs from others who seem to have had this problem on occasion... See more Thanks for all your input, folks.
@Sergei:
The body of the email message, as I said before, is just fine. It is in HTML and arrives on my end in perfect order. It is the attachment that goes way off. Thank you for the offer of forwarding you the email, but I am afraid I cannot do that in this case.
@Anja:
I'll ask the client to try that (and hope they won't grump), but I have received a couple of PMs from others who seem to have had this problem on occasion, including with zip files.
This is driving me nuts! At least, when I fiddle around with changed extensions, I can usually open them. But I want the real file name!!! ▲ Collapse
| | | | | unfortunately... | Mar 21, 2009 |
Patricia Lane wrote:
Thank you for the offer of forwarding you the email, but I am afraid I cannot do that in this case.
Then it is like making autopsy by phone ...
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Luca Tutino
Olaszország
Tag (2002 óta)
angol - olasz
+ ...
| The problem should not be on your side | Mar 21, 2009 |
If you get the same problem when you read the messages by Gmail's webmail, then the problem is most probably entirely created by your customer mail program, system and/or internet provider.
Patricia Lane wrote:
I am reluctant to bother the client
I understand your position. On the other side, if the above is true you would actually make them a favour.
Luca
| | | | Alaa Zeineldine
Egyiptom
Local time: 08:52
Tag (2002 óta)
angol - arab
+ ...
| Try this test | Mar 23, 2009 |
If you have a webmail account and your messages remain in your inbox for a while, check those messages there. If you find the attachments with their original filenames, then most likely your security software on your system is changing the file names.
If the file names appear with .dat in your webmail inbox, there are other possibilities still, but try the above first.
- Alaa
| | | | Patricia Lane
Franciaország
Local time: 07:52
francia - angol
+ ...
TÉMAINDÍTÓ
Thanks Alaa,
Next time the client is to send me something, I'll ask it be sent to both my email addresses so I can see what happens.
I am wondering, though, if the problem could be caused by the file name itself (too long?) because I did manage to receive one (yes, one!) pdf file from that client intact, but the file name was very short. This is just a hypothesis as I do not know what were the real names of the garbled files...
Patricia
| | | | Alaa Zeineldine
Egyiptom
Local time: 08:52
Tag (2002 óta)
angol - arab
+ ...
| Evolution bug | Mar 23, 2009 |
Florence B wrote:
It happened yesterday.
I have sent (twice) a .ttx file to a client and both times she received it as a .dat
I tried sending it to myself at the same time, the second time, and I received it as a .ttx - but not her.
No other client ever reported this, I have sent another .ttx today to somebody else without problems.
We finally used another system but found that rather worrying.
I'm sending emails with a Linux system (the sofware is called Evolution), I don't know what she has - but I'm sending her the link to this discussion.
Florence
[Edited at 2009-03-20 19:29 GMT]
The link below addresses a problem similar to yours that happens with Evolution:
https://bugzilla.redhat.com/show_bug.cgi?id=157582
This seems to be different from the main problem in this topic.
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Florence Bremond
Franciaország
Local time: 07:52
Tag (2002 óta)
angol - francia
+ ...
| Thank you Alaa | Mar 23, 2009 |
However after close examination I'm not sure if this described bug is similar - I do not have a Redhat distribution but Ubuntu, plus the files arrive correctly when I send them to myself (whether I receive it on my Linux system or on my other computer with Windows/Thunderbird). I have often sent and received other .ttx files with the same system, this only happened that day with that file.
I suspect that Patricia's isp could be the same as mine (Orange)? If so it could just be a bug on th... See more However after close examination I'm not sure if this described bug is similar - I do not have a Redhat distribution but Ubuntu, plus the files arrive correctly when I send them to myself (whether I receive it on my Linux system or on my other computer with Windows/Thunderbird). I have often sent and received other .ttx files with the same system, this only happened that day with that file.
I suspect that Patricia's isp could be the same as mine (Orange)? If so it could just be a bug on their servers that day. ▲ Collapse
| | | | Patricia Lane
Franciaország
Local time: 07:52
francia - angol
+ ...
TÉMAINDÍTÓ
My ISP is Free... And this oddity has happened on more than one occasion. I do not know what ISP my client has, perhaps Orange???
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