Björn Vrooman Jun 4, 2019:

Now, regarding exceptions, customer service cannot call you because, as you said, they don't handle the details. Another (logistics) business will.

Also, I don't have an issue with your word order. It's pretty common in the US in other cases (journalism), where you'd begin a sentence with "Among them are..."

In fact, here's a US example:
"...depending on the shipping method selected and final destination of the order. Exceptions are express shipping paid by customers which are 5 business days."
https://highstreetwhistles.com/pages/shipping-and-returns

Similarly:
"Delivery exceptions are college campuses, federal government facilities..."
https://www.octaviawellness.com/faq

And so on.

I'll agree with you, though Adrian makes a good point about haulage, IMO, and maybe something like "special delivery services" for the second bit:
[Edit: Better link.] https://www.koolmaxgroup.com/delivery

Best wishes and enjoy your day

Björn Vrooman Jun 4, 2019:

Thanks, Darin! (also @Phil) I mean it. Many of the questions where I'm trying to help are ones that may be useful to me later. Not discussing any of them will greatly diminish the value of this forum.

"...occurs when some other service provider is already handling the details."

Yes, I think you nailed it. The point is that I believe I found Claudia's website and there's one thing about the context she didn't mention:
It's a paragraph about delivery fees.

It says Versandkosten in the sentence before the one she posted and the one she posted starts with another word and a colon.

"Zuschläge: Bei über 1,20 m Länge und Sperrgut - unser Kundenservice meldet sich hierzu nach der Bestellung bei Ihnen. Ausnahme sind Lieferungen per Spedition oder Spezialtransport."

I think this means customer service will call you if you have what is known in the US as an oversized [whatever]:
"Oversized items are large products that must ship through a freight carrier based on meeting one or more of the following criteria"
https://help.overstock.com/help/s/article/Oversized-Item-Del...

That's said in the first bit of the sentence (and it is what you need the freight carrier for).

[...]

Darin Fitzpatrick Jun 3, 2019:

Well, Björn, we still can! I would amend my suggestion to “freight forwarder” rather than “freight carrier.” It seems that the exception (to receiving a phone call from customer service) occurs when some other service provider is already handling the details. That sounds more like a forwarder than a carrier.

Claudia Letizia (asker) Jun 3, 2019:

Sorry guys I know, sorry, I would have loved to have more time.
And you are right, I haven't closed it! I thought I could, but I can't. I'll do that once the 24h have passed.

Björn Vrooman Jun 3, 2019:

Pity We could have talked about the difference between carrier and forwarder:
https://www.brwilliams.com/blog/difference-freight-companies...

https://de.wikipedia.org/wiki/Spedition
https://www.vardea.de/unterschied-frachtfuehrer-spediteur
https://www.schwaben.ihk.de/produktmarken/Branchen_und_Netzw...

Or whether special transport is really the best solution:
https://www.saloodo.com/de/logistik-lexikon/spezialtransport

Next time.

@Phil
Once upon a time, people waited at least 24 hours, so they'd know for sure what to post in the glossary.

Best and enjoy your day

philgoddard Jun 3, 2019:

You haven't closed it. But it's courtesy to leave the question open and award points.

Claudia Letizia (asker) Jun 3, 2019:

Tight deadline Hi, sorry if I closed the question already. The deadline was really tight and I had to deliver it already, so there is no point keeping it open. Thanks everybody for the help. It was precious :)

Claudia Letizia (asker) Jun 3, 2019:

context Hi Phil. This is all the context there is.
For items that are bulky or more than 1.20 long, customer service will call the customers. But this rule doesn't apply in case of "Spedition" and "Spezialtransport", which I know are two types of shipping services used for especially big items. But I don't know much more about them, nor what they are called in any other language. ;)

Klaus Conrad Jun 3, 2019:

Spedition might be delivery company or transport company and Spezialtransporte could be special transports.

Perhaps:
Exceptions are deliveries by a transport company and special transports.

In fact, the German text is not very well, so it also might be
Deliveries by a transport company and special transports are excluded.

philgoddard Jun 3, 2019:

I don't understand "Ausnahme sind". This may be because the German is not clearly written, or it could be due to insufficient context. Could you give us a bit more of the surrounding text, please?