Glossary entry (derived from question below)
English term or phrase:
front-end duty
French translation:
service à la clientèle
Added to glossary by
Cassandra Delacote
Apr 6, 2018 22:41
6 yrs ago
English term
front-end duty
English to French
Bus/Financial
Retail
supermarkets
Manager Availability
Is the manager on front-end duty available and visible?
Not sure what other context to give. I understand that front-end refers to the managers dealing with the customers (not sitting in the back office) but do not know how to translate the term "on front-end duty"correctly.
Your suggestions would be very welcome.
Is the manager on front-end duty available and visible?
Not sure what other context to give. I understand that front-end refers to the managers dealing with the customers (not sitting in the back office) but do not know how to translate the term "on front-end duty"correctly.
Your suggestions would be very welcome.
Proposed translations
(French)
References
| Front End Manager, Supermarket Tasks |
Daryo
|
Proposed translations
2 days 6 hrs
Selected
service à la clientèle
Littéralement, on a quelque chose comme "Le gérant en devoir au service à la clientèle est-il disponible et visible?", ce que je rendrais par "Le [gérant de service] [gérant du service à la clientèle] est-il visible et accessible?"
https://www.google.ca/search?ei=CfDKWtG5HOnojwT2xLnYCw&q=sup...
https://www.google.ca/search?ei=CfDKWtG5HOnojwT2xLnYCw&q=sup...
4 KudoZ points awarded for this answer.
Comment: "Merci beaucoup pour cette réponse et les références"
17 mins
Nathalie Stewart
France
France
Native in English
&
French
France
Medical and Legal translations
Native in: English 
, French
Works in: English to French, French to English, Russian to English, and 1 more.
Related KudoZ points
:
4
gérant de magasin
(in French)
gérant de magasin
https://www.cnfdi.com/fiche-metier/devenir-gerant-de-magasin...
Étant premier responsable du magasin, le gérant décide des marchandises à proposer à la vente et de leur prix. Dans son métier, le gérant de magasin choisit également le placement des produits de façon à favoriser les ventes (vitrine, tête de gondole, etc.). Il mène des inventaires pour vérifier l’état des stocks, recrute du personnel si besoin, et décide des promotions. Il veille aussi en permanence aux indicateurs commerciaux pour connaitre l’évolution des ventes et tient généralement la compatibilité.
Il est le responsable de l’équipe de vendeurs qu’il forme aux différentes techniques commerciales. En cas de souci avec les clients, ce sera à lui de régler les éventuels litiges.
(in English)
https://careertrend.com/job-description-frontend-manager-gro...
http://wholefoods.coop/cms/wp-content/uploads/2012/11/Job_De...
http://www.bestsampleresume.com/job-descriptions/customer-se...
http://www.jobhero.com/resume-samples/front-end-manager
https://www.greatsampleresume.com/job-responsibilities/front...
Peer comment(s):
| agree |
GILLES MEUNIER
4 hrs
|
|
Merci Gilou !
|
|
| disagree |
Daryo
: yes, and also unfortunately NO: "front end duty" is what this character is supposed to be doing, what he/she is charge of, NOT what is his/her job title. // also, it doesn't say nowhere "the manager of the whole store".
13 hrs
|
|
1. I meant to translate the full expression "manager on front-end duty". 2. Another alternative may have been "chef de rayon", but the original only refers to ONE manager. 3. If "yes and no" at the same time, why "disagree" instead of "neutral"?
|
|
| neutral |
HERBET Abel
: ????
19 hrs
|
|
?
|
|
| neutral |
Germaine
: Ici, on parle plutôt du gérant de service (du service à la clientèle). Celui que le personnel cherche des yeux dès qu'il y a une question/un problème client.
1 day 20 hrs
|
-1
10 hrs
accueil/réception
La traduction à adopter dépend un peu du contexte, mais s'il s'agit d'un hôtel par exemple il s'agit de la réception.
Peer comment(s):
| disagree |
Daryo
: context: Bus/Financial - Retail / supermarkets // "front-end duty" is slightly more than just "meeting and greeting" ...
3 hrs
|
|
l'Accueil, c'est un comptoir... et on s'y occupe de tout autre chose que d'accueillir les clients du supermarché. : réclamations, échanges, etc.
|
|
| neutral |
AllegroTrans
: I don't think this person is a receptionist
1 day 10 hrs
|
-1
1 day 26 mins
disponible pour une mission d'ouverture / mission de tâches fondamentales
Frequently, web development roles are specialized and fall into one of two categories: front end or back end. A front-end web developer focuses on aspects that are visible to the website visitor, such as design, multimedia, and interactivity, creating webpages that combine text, images, and links.
Peer comment(s):
| neutral |
AllegroTrans
: You really think web development is relevant to this person's duties?
20 hrs
|
| disagree |
Germaine
: Sujet: retail/supermarkets. Littéralement, on a "Le gérant en devoir aux caisses/au service à la clientèle est-il disponible et visible". Où voyez-vous la "mission d'ouverture/de tâches fondamentales"???
20 hrs
|
1 day 20 hrs
AllegroTrans
United Kingdom
United Kingdom
Native in English
Works in field
United Kingdom
Sensible solutions
Native in: English (Variant: Wessexois) 
Works in: French to English, English, English to French
Related KudoZ points
:
16
géarant/gestionnaire de premier niveau/première ligne
Hourly staff and front-line manager turnover in retail, hospitality, and food service has a huge impact on the bottom line.
taleo.com
Le turn over du personnel intérimaire et des gestionnaires de premier niveau dans la vente au détail, l'industrie hôtelière et la restauration ont un impact considérable sur le chiffre d'affaires.
[...] Joe spent the greater part of his career in the field of
social work, both as a front line worker and manager.
www2.fsna.com
[...] Joe a œuvré principalement dans le domaine du travail social, comme
intervenant de première ligne et comme gestionnaire.
www2.fsna.com
). As a result of her tragic death, three front-line staff and one correctional manager were charged with criminal negligence causing death.
oci-bec.gc.ca
À la suite de son décès tragique, trois employés de première ligne et un gestionnaire correctionnel sont accusés de négligence
[...]
oci-bec.gc.ca
In addition, a quality service ethic means having a senior staff member or manager on hand when front-line staff require help.
tbs-sct.gc.ca
[...] représentant du personnel cadre ou un gestionnaire soit prêt à aider un membre du personnel de première ligne quand il en a besoin.
tbs-sct.gc.ca
fr.taleo.ca
taleo.com
Le turn over du personnel intérimaire et des gestionnaires de premier niveau dans la vente au détail, l'industrie hôtelière et la restauration ont un impact considérable sur le chiffre d'affaires.
[...] Joe spent the greater part of his career in the field of
social work, both as a front line worker and manager.
www2.fsna.com
[...] Joe a œuvré principalement dans le domaine du travail social, comme
intervenant de première ligne et comme gestionnaire.
www2.fsna.com
). As a result of her tragic death, three front-line staff and one correctional manager were charged with criminal negligence causing death.
oci-bec.gc.ca
À la suite de son décès tragique, trois employés de première ligne et un gestionnaire correctionnel sont accusés de négligence
[...]
oci-bec.gc.ca
In addition, a quality service ethic means having a senior staff member or manager on hand when front-line staff require help.
tbs-sct.gc.ca
[...] représentant du personnel cadre ou un gestionnaire soit prêt à aider un membre du personnel de première ligne quand il en a besoin.
tbs-sct.gc.ca
fr.taleo.ca
16 mins
HERBET Abel
Native in French
Works in field
Graduate engineer
Native in: French (Variant: Standard-France)
Works in: English to French, French to English
Related KudoZ points
:
28
le directeur doit il être disponible et visible pour du contact clientèle ?
Je le comprends comme ça Car la phrase est interrogative
--------------------------------------------------
Note added at 1 day 23 hrs (2018-04-08 21:48:27 GMT)
--------------------------------------------------
Ou le chef de rayon
--------------------------------------------------
Note added at 1 day 23 hrs (2018-04-08 21:48:27 GMT)
--------------------------------------------------
Ou le chef de rayon
Peer comment(s):
| neutral |
AllegroTrans
: He isn't the store manager simply a front end manager; in my experience supermarkets have several managers/sub-managers
1 day 20 hrs
|
Reference comments
13 hrs
Reference:
Front End Manager, Supermarket Tasks
Front End Manager, Supermarket Tasks
-- Manage the cashiers and other front end store employees, and strive to meet sales objectives.
-- Uphold high standards of customer service and conduct employee evaluations.
-- Facilitate communication between management and staff, and update staff on changes in policies or procedures.
-- Handle scheduling to keep the front end fully staffed, and participate in hiring and training new employees.
https://www.payscale.com/research/US/Job=Front_End_Manager,_...
-- Manage the cashiers and other front end store employees, and strive to meet sales objectives.
-- Uphold high standards of customer service and conduct employee evaluations.
-- Facilitate communication between management and staff, and update staff on changes in policies or procedures.
-- Handle scheduling to keep the front end fully staffed, and participate in hiring and training new employees.
https://www.payscale.com/research/US/Job=Front_End_Manager,_...
Peer comments on this reference comment:
| agree |
Nathalie Stewart
: Exactly. Same tasks as "gérant de magasin".
6 hrs
|
|
not quite - there is(are) other manager(/s) - dealing with ordering supplies, receiving deliveries, managing the stocks at the "back end" etc... this one is only in charge of managing the area open to customers.
|
|
| agree |
AllegroTrans
: Yes, and he/she doesn't "stand at the front" all of the time!
1 day 6 hrs
|
|
Exactly - this is one of these terms you can't guess from everyday language / "common sense"
|
Discussion
Le gérant du service à la clientèle est-il visible et accessible/prévenant?
It's all of the area accessible to clients, as opposed to the "back end" - areas reserved for admin, staff rooms, deliveries, storage etc...
You won't get a manager (one of the managers, not THE manager) on "front-end duty" in a supermarket meeting and greeting clients at the entrance - this manager would be too busy doing other things (- see refs)
Is the manager on front-end duty available and visible? most likely means "available and visible" for staff working in the sales/shop area of the supermarket.