English to Russian Other Human Resources

People need to understand
what is expected of them
Why that is important – how does it add value to the business
When they have achieved it
When they have overachieved versus expectations
And to some extend: how to do it
Reduce average speed of answering phone calls from 30 seconds to 15 seconds or less by the end of Q3, measured by: average call time
Reduce time-to-fill rate of vacancies from 60 days to 45 days (average for whole of 2015)
Repair and/or calibrate technical equipment of Model X within an average of 1 hour per piece (a decrease of 25% compared to current state).
Decrease the # of complaints for the delivery of product X from an average of 500 (2014) to 300 (2015) always following *SW*.
Pattern: