Glossary entry (derived from question below)
French term or phrase:
la plus grande écoute possible
English translation:
responsive(ness)
Added to glossary by
Glen McCulley
May 18, 2009 11:27
14 yrs ago
1 viewer *
French term
la plus grande écoute possible
French to English
Marketing
Marketing / Market Research
marketing blurb on staff training and customer service
I see that "customer service" has been offered for previous Kudoz questions for "écoute". However in my case, it would mean saying customer service twice.
"Focus" has also been suggested but a "big focus" isn't very convincing. so I'm not sure...
"Le groupe s’engage ainsi à fournir à ses clients le meilleur service et la plus grande écoute possibles, en leur proposant des solutions globales et locales."
I am all ears... :-)
Many thanks
"Focus" has also been suggested but a "big focus" isn't very convincing. so I'm not sure...
"Le groupe s’engage ainsi à fournir à ses clients le meilleur service et la plus grande écoute possibles, en leur proposant des solutions globales et locales."
I am all ears... :-)
Many thanks
Proposed translations
(English)
Change log
May 25, 2009 07:36: Glen McCulley changed "Edited KOG entry" from "<a href="/profile/99014">Comunican's</a> old entry - "la plus grande écoute possible"" to ""responsive(ness)""
Proposed translations
+4
21 mins
Glen McCulley
Native in French
&
English
Works in field
translations that read out loud
Native in: English 
, French
Works in: French to English, English to French
Related KudoZ points
:
4
Selected
responsive(ness)
..; leaves you free to (re)use solutions later in the phrase:
"pledges to deliver the best, most responsive customer services through both global and locally-tailored/geared solutions"
difficult to wrap in other possibilities such as **customer voice** (which makes it difficult to use the passive)
and away you go... :)
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Note added at 22 mins (2009-05-18 11:50:25 GMT)
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http://en.wikipedia.org/wiki/Voice_of_the_customer
"pledges to deliver the best, most responsive customer services through both global and locally-tailored/geared solutions"
difficult to wrap in other possibilities such as **customer voice** (which makes it difficult to use the passive)
and away you go... :)
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Note added at 22 mins (2009-05-18 11:50:25 GMT)
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http://en.wikipedia.org/wiki/Voice_of_the_customer
4 KudoZ points awarded for this answer.
Comment: "Thanks very much everyone for your help, esp Glen."
3 mins
Susan Gastaldi
Native in English
Works in field
Totally reliable, top quality
Native in: English 
Works in: Italian to English, French to English
the greatest possible assistance
I think this is what I would put
+1
7 mins
best response/solutions to their needs
"ecoute" implies that they are open to what their customers expect and want from the service. i.e. our customers say they want this, well, we're listening, and we've provided it.
I think this works well with service: ...is committed to providing its customers with the best possible service and response/solutions to their needs.
HTH
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Note added at 8 mins (2009-05-18 11:36:29 GMT)
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#
Welcome to TRUST
Your clients and prospects continually look to you for reassurance that you are in fact providing the best solutions to their needs. ...
www.renewtrust.com/ - 20k - Cached - Similar pages -
#
PC World recruiting on RetailChoice.com
... great customer service to all customers in all areas of the store, processing their sales and ensuring that they have the solutions to their needs. ...
www.retailchoice.com/CompanyBrowse/PC-World_Vacancies_c2214... - 48k - Cached - Similar pages -
I think this works well with service: ...is committed to providing its customers with the best possible service and response/solutions to their needs.
HTH
--------------------------------------------------
Note added at 8 mins (2009-05-18 11:36:29 GMT)
--------------------------------------------------
#
Welcome to TRUST
Your clients and prospects continually look to you for reassurance that you are in fact providing the best solutions to their needs. ...
www.renewtrust.com/ - 20k - Cached - Similar pages -
#
PC World recruiting on RetailChoice.com
... great customer service to all customers in all areas of the store, processing their sales and ensuring that they have the solutions to their needs. ...
www.retailchoice.com/CompanyBrowse/PC-World_Vacancies_c2214... - 48k - Cached - Similar pages -
10 mins
Irene McClure
Native in English
Specializes in field
Political scientist, former UK Govt
Native in: English
Works in: French to English, English
Related KudoZ points
:
4
wide consultation / customer input
I think in this context "grande" is used in the sense of being wide-ranging and broad.
I would suggest that it means that the Group will take on board suggestions from its customers; that the Group will consult widely with its customers to that end.
To break it down more literally, the Group will "listen" to a wide range of customers and (presumably) act on their suggestions to provide the best customer service possible.
I would suggest that it means that the Group will take on board suggestions from its customers; that the Group will consult widely with its customers to that end.
To break it down more literally, the Group will "listen" to a wide range of customers and (presumably) act on their suggestions to provide the best customer service possible.
+2
18 mins
Carol Gullidge
United Kingdom
United Kingdom
Native in English
Works in field
United Kingdom
poetically precise prose with... panache
Native in: English
Works in: French to English, Spanish to English, English
Related KudoZ points
:
19
the best possible support
more or less synonymous with "services"
Peer comment(s):
| agree |
Jennifer White
8 mins
|
|
thanks Jennifer!
|
|
| neutral |
Tony M
: I think 'écoute' really implies something rather different from mere 'support' / Not really, from the ways I've usually encountered it in FR. i would say it's more about listening to what customers want, feedback, etc., rather than the idea of 'as
1 hr
|
|
don't you think "ecoute" is implied in providing support?
|
|
| agree |
Transitwrite
3 hrs
|
|
thanks Sharon!
|
22 mins
Ellen Kraus
Austria
Austria
Austria
more than thirty years of experience
Native in: German
Works in: Greek to German, English to German, Greek to English, and 5 more.
highest possible (level of) compliance with customers`needs (wishes, requirements)
je dirais dans ce cas là
31 mins
polyglot45
Native in French
&
English
Native in: English , French
Works in: English to French, French to English, German to French, and 4 more.
Related KudoZ points
:
44
receptive to their needs
to offer the highest possible standards of service and remain (be constantly) receptive to their needs
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Note added at 31 mins (2009-05-18 11:59:44 GMT)
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or even ALERT to their needs
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Note added at 31 mins (2009-05-18 11:59:44 GMT)
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or even ALERT to their needs
1 hr
customer focused (or customer driven) service
as the concept of listening (to the customer) is combined with the service provision, I would suggest the above solution to convey the spirit.
15 hrs
greatest attention possible
I think they mean paying attention by écoute.
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