I am Portuguese native, born in Póvoa de Varzim, a city 25 km from Porto, Portugal. Currently living in Wroclaw, Poland.
I am bilingual (Portuguese and Polish) and fluent in English. 

Translation and Proofreading:
• Quality work in Portuguese (Brazil and Portugal), English and Polish.
• I guarantee fast delivery of the final work, always before the deadline.
 • Working in translation and proofreading since a young age, making it a profession within and outside of the Upwork platform for the last few years.

Customer Service & Tech Support:
• 5+ years of experience working in support teams in multiple languages.
• Working from level 1 agent and in advanced support teams.
• Handling high numbers of tickets with positive reviews from users.
• Have as a priority the user´s concerns, knowing how to mirror their expectations and language, always with client satisfaction as a goal.
• Replying to user´s doubts and requests, troubleshooting, and reproducing issues.
• Detailed study, testing, and reporting of cases to product engineers/developers teams. 
  
Other competences:
• Experience as a market and lead researcher.
• Experience with survey and customer satisfaction tools.
• Work with multiple support tickets platforms.
• Knowledge in Microsoft products (Windows, VSTS, Excel, Word...)
• Degree in the Veterinarian area.
• Erasmus student: Highly adaptable to multi-cultural environments and great team-worker. 

Why you should hire me:
• Full-time freelancer with Top-rated profile and 100% Success rate.
• 5+ years of feedback and 15.000+ hours in multiple platforms
• I am detail-oriented, perfectionist, and extremely organized.
• I work well in a team's environment as I do by myself.
• I am a quick learner, always willing to study, understand deeper the products I work with. 

Please, contact me, I will respond within the same day.
Thank you