Glossary entry (derived from question below)
German term or phrase:
Kulanzabwicklung
English translation:
ex gratia settlement / goodwill settlement
Added to glossary by
inkweaver
Sep 23, 2007 08:00
16 yrs ago
3 viewers *
German term
Kulanzabwicklung
German to English
Bus/Financial
Insurance
car service
I have a questionnaire about a seminar where among other things they talk about Kulanzabwicklung. The seminar seems to be held by the manufacturer for garages. In one source I found an insurance term for Kulanzabwicklung=Ex Gratia Settlement. But what manufacturers and their sales organisations have to do with insurance? Is Kulanzabwicklung then to do with special aftersales warranty or something else?
Proposed translations
(English)
| 4 +3 | ex gratia settlement / goodwill settlement |
inkweaver
|
Change log
Sep 24, 2007 07:25: Steffen Walter changed "Field" from "Other" to "Bus/Financial"
Oct 2, 2007 11:45: inkweaver Created KOG entry
Proposed translations
+3
12 mins
Selected
ex gratia settlement / goodwill settlement
Perhaps "goodwill settlement" is more suitable in this context since it has nothing to do with insurance companies. However, a manufacturer (or anyone else providing a service) may find it necessary in certain cases to offer their customers a goodwill settlement, even if a fault or mistake cannot be proven.
4 KudoZ points awarded for this answer.
Comment: "Thank you."
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