tránsito de una incidencia....

12:19 Nov 1, 2018
This question was closed without grading. Reason: Other

Spanish to English translations [PRO]
Tech/Engineering - Computers: Software / Business IT
Spanish term or phrase: tránsito de una incidencia....
Here is the context... very simple... yet I have some doubts regarding the exact terminology...
"El tránsito se define como el tiempo de vida de la incidencia, es decir, el tiempo que tarda en resolverse la incidencia desde que ésta se crea hasta que el proveedor la resuelve."
The Spanish text has definite terms, e.g. "tiempo de resolución", "tiempo de respuesta", and then "tránsito de una incidencia".
It is very clear what they mean by "tránsito", i.e. the entire process from initial contact until the resolution of the incident...

From Spanish from Spain into US English.
Context of Company/ Client / User of IT Technology.
Clifford Schisler
Paraguay
Local time: 18:16


Summary of answers provided
3 +1lifecycle of an incident / incident lifecycle
Charles Davis
4incident resolution time
Jo Macdonald
4Incident transit (time)
neilmac


Discussion entries: 5





  

Answers


41 mins   confidence: Answerer confidence 3/5Answerer confidence 3/5 peer agreement (net): +1
lifecycle of an incident / incident lifecycle


Explanation:
I think this may be what you need. It's a term bandied around on web pages about IT incidents:

"5.3 Basic concepts
5.3.1 Incident Handling
Most IT departments and specialist groups contribute to handling Incidents at some time. [...]
Figure 5.2-The Incident life cycle
The status of an Incident reflects its current position in its life-cycle, sometimes known as its 'workflow position'. Everyone should be aware of each status and its meaning. Some examples of status categories might include:
- new
- accepted
- scheduled
- assigned/dispatched to specialist
- work in progress (WIP)
- on hold
- resolved
- closed.
Throughout an Incident life-cycle it is important that the Incident record is maintained."
http://gurri-itil.tripod.com/Service Support/cd/content/ss05...

"Objective: Incident Management aims to manage the lifecycle of all Incidents (unplanned interruptions or reductions in quality of IT services)."
https://wiki.en.it-processmaps.com/index.php/Incident_Manage...

"ITIL Incident Management Lifecycle Activities:
The ITIL framework describes a nine-step process for managing incidents. Also called incident management Lifecycle.
Those activities or steps are listed below and usually followed in the sequential order:"
https://www.certguidance.com/incident-management-itil-itsm/#...

Charles Davis
Spain
Local time: 23:16
Native speaker of: English
PRO pts in category: 4

Peer comments on this answer (and responses from the answerer)
agree  philgoddard: You'd have to adapt the Spanish, because it says "El tránsito se define como el tiempo de vida". Duration is another possibility.
28 mins
  -> Thanks, Phil. Yes, you would. "Duration" or "course" would do for "vida", I think. I'd use "life cycle" for "tránsito" because it seems to be an IT term of art, and "duration" doesn't seem to be used as such, so I'd use it for the explanation.
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19 hrs   confidence: Answerer confidence 4/5Answerer confidence 4/5
incident resolution time


Explanation:
el tiempo que tarda en resolverse la incidencia desde que ésta se crea hasta que el proveedor la resuelve

Resolution time” is defined as the amount of time between when the client first creates an incident report and when that problem is actually solved.
https://www.bostonhelpdesk.com/response-time-vs-resolution-t...

https://www.google.com/search?q=incident resolution time&ie=...

Jo Macdonald
Spain
Local time: 23:16
Native speaker of: Native in EnglishEnglish

Peer comments on this answer (and responses from the answerer)
neutral  neilmac: Asker says they already have "tiempo de resolución" (resolution time) for another concept
3 hrs
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4 mins   confidence: Answerer confidence 4/5Answerer confidence 4/5
Incident transit (time)


Explanation:
Literally.


--------------------------------------------------
Note added at 23 hrs (2018-11-02 11:43:45 GMT)
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"El tránsito se define como el tiempo de vida" -> "Transit is defined as the lifecycle (of the incident)"...

--------------------------------------------------
Note added at 23 hrs (2018-11-02 11:44:45 GMT)
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"El tránsito se define como el tiempo de vida" -> "Transit is defined as the time taken (to resolve the incident)"...

--------------------------------------------------
Note added at 23 hrs (2018-11-02 11:50:41 GMT)
--------------------------------------------------

I think it's pretty obvious what they mean, both in Spanish and English. It simply refers to the time for the incident to pass through the system. It's just a fancy way of saying "incident resolution time", but as they say "the customer is always right"...

Example sentence(s):
  • The incident transit time increases when it goes from one team to another team
  • D = 0.5*(T)*(v p ) V incident Transit time, T D = physical distance to fault location T = transit time from monitoring point to mismatch v p = velocity of propagation (material property) time 31
neilmac
Spain
Local time: 23:16
Specializes in field
Native speaker of: Native in EnglishEnglish
PRO pts in category: 94

Peer comments on this answer (and responses from the answerer)
neutral  philgoddard: I don't think this quite works. Transit means passing through or moving from one place to another, as in your first example.
1 hr
  -> In these processes, incident reports enter the system at one end and exit at the other; so, they have PASSED THROUGH the system.
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