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  3. Medical: Health Care

nultelinje

English translation: First tier/Tier 1 line

GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
Norwegian term or phrase:nultelinje
English translation:First tier/Tier 1 line
Entered by: dmesnier

16:07 Jul 9, 2016
Norwegian to English translations [PRO]
Medical - Medical: Health Care / Phone assistance
Norwegian term or phrase: nultelinje
Hi, I looking to see if there's a more precise UK English expression for this other than hot line, perhaps having to do with the extension to dial, or something more urgent than "first-line" assistance. Perhaps it doesn't really refer to phone contact. It appears in the following. Thanks for your help!


Feltarbeidere jeg kom i kontakt med, understreket utekontaktens rolle som en «nultelinje» eller «sikkerhetsnett» som skal nå ut til
ungdom som «faller mellom alle stoler» i det offentlige systemet.
dmesnier
United States
Local time: 21:18
First tier/Tier 1 line
Explanation:
I've worked in contact/call centres where all calls initially go to a so-called "First Tier" department, almost like a Switchboard, except they can resolve very basic queries, otherwise the call is transferred to a second or even third tier agent, or another department entirely.
Selected response from:

Tariq Khader (X)
United Kingdom
Local time: 03:18
Grading comment
Great - thanks for your fine help!
4 KudoZ points were awarded for this answer



Summary of answers provided
2First tier/Tier 1 line
Tariq Khader (X)


  

Answers


1 day 9 hrs   confidence: Answerer confidence 2/5Answerer confidence 2/5
First tier/Tier 1 line


Explanation:
I've worked in contact/call centres where all calls initially go to a so-called "First Tier" department, almost like a Switchboard, except they can resolve very basic queries, otherwise the call is transferred to a second or even third tier agent, or another department entirely.

Tariq Khader (X)
United Kingdom
Local time: 03:18
Native speaker of: Native in EnglishEnglish
PRO pts in category: 4
Grading comment
Great - thanks for your fine help!
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