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08:17 Oct 9, 2015 |
German to English translations [PRO] Tech/Engineering - Telecom(munications) | |||||||
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| Selected response from: barbarameyer | ||||||
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Summary of answers provided | ||||
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3 +1 | change in call distribution options |
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Discussion entries: 2 | |
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Wandlung der Anrufverteilung change in call distribution options Explanation: Any change in call distribution options should ideally be followed by a communication of the change to agents and staff of the call centre and an updation of the IVR message to provide new information to callers. If this follow-up action is not implemented for any reason, then the quality of service provided by the call centre may be expected to slip. What is an ACD? ... http://www.talkdesk.com/blog/what-is-an-acd-2 Reference: http://ocfs.ny.gov/main/assets/HSCC%20Operations%20Manual.pd... |
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