Wandlung der Anrufverteilung (Call Potter Migration)

English translation: change in call distribution options

GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
German term or phrase:Wandlung der Anrufverteilung
English translation:change in call distribution options
Entered by: barbarameyer

08:17 Oct 9, 2015
German to English translations [PRO]
Tech/Engineering - Telecom(munications)
German term or phrase: Wandlung der Anrufverteilung (Call Potter Migration)
Morning,

I'm working on a text for a breakdown rescue company and in a section listing reasons why the quality of service might slip within their call centre, such as a high volume of calls received, understaffing and insufficient staff training, one of these reasons is listed as "Wandlung der Anrufverteilung (Call Potter Migration)".

Any insights as to what this might be? I can't even find any hits for the "English" so I wouldn't be surprised this has been made up by the Germans.

Thanks in advance.
Lloyd Bingham
United Kingdom
Local time: 10:31
change in call distribution options
Explanation:
Any change in call distribution options should ideally be followed by a communication of the change to agents and staff of the call centre and an updation of the IVR message to provide new information to callers. If this follow-up action is not implemented for any reason, then the quality of service provided by the call centre may be expected to slip.


What is an ACD?
...
http://www.talkdesk.com/blog/what-is-an-acd-2
Selected response from:

barbarameyer
Grading comment
Perfect, thank you very much
4 KudoZ points were awarded for this answer



Summary of answers provided
3 +1change in call distribution options
barbarameyer


Discussion entries: 2





  

Answers


1 hr   confidence: Answerer confidence 3/5Answerer confidence 3/5 peer agreement (net): +1
Wandlung der Anrufverteilung
change in call distribution options


Explanation:
Any change in call distribution options should ideally be followed by a communication of the change to agents and staff of the call centre and an updation of the IVR message to provide new information to callers. If this follow-up action is not implemented for any reason, then the quality of service provided by the call centre may be expected to slip.


What is an ACD?
...
http://www.talkdesk.com/blog/what-is-an-acd-2


    Reference: http://ocfs.ny.gov/main/assets/HSCC%20Operations%20Manual.pd...
barbarameyer
Native speaker of: Native in GermanGerman, Native in EnglishEnglish
PRO pts in category: 4
Grading comment
Perfect, thank you very much

Peer comments on this answer (and responses from the answerer)
agree  philgoddard: It could be "call porter migration", a call porter being something that transfers calls. But it does look like the English is a translation of the German, so they're saying the same thing twice. I think you're in the right ballpark.
2 hrs
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