See e.g.:
"What happens if I'm not in when the courier arrives?
When the courier arrives at an address, we expect someone to be available to hand over the package at pickup or sign for it at delivery. If no one is available, Shutl Customer Service will call you to ask for further instructions. Please note that any changes to the originally scheduled delivery may incur an additional charge. The courier will wait at an address free of charge for up to 10 minutes, after which
waiting charges will apply." (
https://us.shutl.it/faq )
"Why do I have extra charges on my delivery?
If you use our direct courier service and there is waiting time for the driver at either end,
waiting charges are incurred. Other charges may be applied if the wrong ticket is on your parcel and we need to rectify the problem.
You can minimise these by ensuring your consignment is ready for loading and unloading at each end of the delivery process. "(
http://www.apdparcel.com.au/faqs )
