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Online project: all segments locked, "unresolved conflicts in document; not synchronized"
Thread poster: Niina Lahokoski
Niina Lahokoski Finland Local time: 21:18 Member (2008) English to Finnish + ...
Oct 18, 2018
I requested a client to unlock the locked segments in an online project in order to fix some mistakes in them (double-clicking didn't work). Somehow this caused an issue: now all segments of one of the files are locked, even empty segments. The client unlocked the file again, but I can't seem to download that updated file. Whenever I sync, I get the error message "unresolved conflicts in document; not synchronized". I can't resolve any conflicts, because the segments are all locked. How to fix t... See more
I requested a client to unlock the locked segments in an online project in order to fix some mistakes in them (double-clicking didn't work). Somehow this caused an issue: now all segments of one of the files are locked, even empty segments. The client unlocked the file again, but I can't seem to download that updated file. Whenever I sync, I get the error message "unresolved conflicts in document; not synchronized". I can't resolve any conflicts, because the segments are all locked. How to fix this situation? Does the client have to resolve the conflicts?
Update: Found a workaround - I asked the client to send me their DocumentData file and replaced mine with it, then synced with the server.
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